❖ Terms and Conditions ❖
Website terms used -
'This website' - JoSara.co.uk
'Handmade' - Garden Mosaic - part or all, or the item has been constructed by JoSara, and the original materials have been enhanced in value because of this. I.e. a base object which has a mosaic put onto it.
'Handmade Jewellery' - The handmade elements will be listed in the description, and as much of the construction elements as possible will be created by hand, and assembled by hand.
'This website' - JoSara.co.uk
'Handmade' - Garden Mosaic - part or all, or the item has been constructed by JoSara, and the original materials have been enhanced in value because of this. I.e. a base object which has a mosaic put onto it.
'Handmade Jewellery' - The handmade elements will be listed in the description, and as much of the construction elements as possible will be created by hand, and assembled by hand.
Item Descriptions
The items have been described as accurately as possible, and the photographs made as clear as possible. However, the colours of the items in the photographs may vary according to your computer and browser settings.
Garden Mosaic - The descriptions will include any imperfections that might be found in the piece , like if an upcycled base has been used for a mosaic. The item would not be offered for sale if the imperfection spoilt the design, or compromised the strength of the base of a mosaic in any way. The items created tend to have an aged feel and look to them due to the non-perfect effect of being handmade.
If something is missed out of the description that you need to know, or if you want further photos, please do not hesitate to use the Contact Form, or message JoSaraDesign on Twitter, or Facebook.
Item Pricing
All prices on this site are subject to change without further notice, and include VAT @20% where applicable. All postage prices are for U.K. postage. International postage quotes available on request, or see my other shops (via Links section) and purchase there. If the item isn't listed Contact Me and I'll see if I can get it listed in the other shop for you.
Payments
Payments can be made with credit or debit card via PayPal. You don't need to register with Paypal to pay through them. The instructions to pay without opening a Paypal paccount are here. Combined postage is available (see below for details).
Shipping Information
Combined postage is available. The bird baths will have £3 postage each on the first two ordered within the same order, then free postage on any items after that (I class 'the same order' as anything ordered before the first item is posted). All large items will be sent in separate parcels. All postage savings will be refunded via Paypal asap after ordering to the method of payment. If you are purchasing more than one item and want a combined shipping quote before purchase, or an invoice sent with the exact postage on, use the Contact Form to specify the items you want shipping together.
UK buyers - your purchase should arrive 3 working days after posting, with Royal Mail (possibly a bit longer at busy post times of year). If you want your purchase quicker, contact me for a quote for a speedier postal option.
Overseas Buyers - JoSara is happy to ship internationally although the combined postage for bird baths is not available for international deliveries. Please use the Contact Form and specify which items you are interested in and you will receive a quote for shipping. You can also request an invoice via Paypal with the exact postage included. The cheapest delivery method by air will be used. If you would like surface mail to lower the shipping cost further, or if you would prefer a quicker airmail option, please include that information when you request the shipping quote. Alternatively you can use my Etsy shop which should have your item available with the shipping cost for your country shown. If the item isn't there contact me and I can add it to my shop for you.
If you make a purchase you will be contacted within 24 hours to confirm when the item will be shipped. This will usually be within 24-72 hours. If the purchase is made over a weekend you may be contacted on the Monday of the following week, if not at the weekend. Proof of postage is always obtained for any item sent.
Returns
Hopefully you will be delighted with your purchase. If, for any reason, you are unhappy you can return it within 14 days for a full refund. Faulty items can be returned for up to 6 months after the purchase date. If it is the wrong item, your return postage will be included in the refund. Contact me using the Contact Form if you are returning an item, so I know it's on it's way, and if you can, include a copy of the Returns Form in with the item. You can also contact me if the item is damaged, just send me a photograph of the damage to my email jo@josara.co.uk and let me know if you would like a replacement, or full refund. All refunds will be made via PayPal (to the method of payment used, if you used Paypal without an account). Please obtain a proof of postage if returning an item in case of loss.
International returns - Any import duty or tax due in this country will be paid by me on return of the item.
I cannot refund any original delivery fees, unless the item is damaged, or is the wrong item.
Damage
In the event of your item being damaged in the postal system you can either request a replacement (if it is a repeatable design, if not then a full refund will be given), or you can request a full refund. Just send me a photograph of the damage to jo@josara.co.uk and include in the email if you'd like replacement or refund.
Contact
If you are still unsure of anything, please ask using the Contact Form.
Other JoSara Web Shops
Some of the items on either JoSara Folksy shop, or JoSaraUK Etsy shop, are also on this website. Some items are one of a kind, so if the sale goes through on one of the web shops, the item will be removed from sale here, and vice versa. In the unlikely event that an item sells on both sites before it's been removed, the buyer will be determined through the PayPal payment completion list order. The unsuccessful purchaser will be informed of the item's unavailabillity as soon as possible.
Website Cookie Information
About cookies
Cookies are packets of information sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
Cookies on this website
JoSara.co.uk uses the following cookies on this website, for the following purposes:
Google cookies
JoSara.co.uk uses Google Analytics to analyse the visitors use of this website. Google Analytics generates statistical information about website use by using cookies, which are stored on the user's computers. The information generated relating to this website is then used to create reports about the visitors use of the website. Google will also store and use this information. Google's privacy policy is available here -http://www.google.com/privacypolicy.html.
Refusing cookies
Most browsers will allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the slider selector.
In Firefox, you can adjust the cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies could have a negative impact on the usability of some websites.
All photographs used on this website are copyright of JoSara.
Josara is based in East Yorkshire.
The items have been described as accurately as possible, and the photographs made as clear as possible. However, the colours of the items in the photographs may vary according to your computer and browser settings.
Garden Mosaic - The descriptions will include any imperfections that might be found in the piece , like if an upcycled base has been used for a mosaic. The item would not be offered for sale if the imperfection spoilt the design, or compromised the strength of the base of a mosaic in any way. The items created tend to have an aged feel and look to them due to the non-perfect effect of being handmade.
If something is missed out of the description that you need to know, or if you want further photos, please do not hesitate to use the Contact Form, or message JoSaraDesign on Twitter, or Facebook.
Item Pricing
All prices on this site are subject to change without further notice, and include VAT @20% where applicable. All postage prices are for U.K. postage. International postage quotes available on request, or see my other shops (via Links section) and purchase there. If the item isn't listed Contact Me and I'll see if I can get it listed in the other shop for you.
Payments
Payments can be made with credit or debit card via PayPal. You don't need to register with Paypal to pay through them. The instructions to pay without opening a Paypal paccount are here. Combined postage is available (see below for details).
Shipping Information
Combined postage is available. The bird baths will have £3 postage each on the first two ordered within the same order, then free postage on any items after that (I class 'the same order' as anything ordered before the first item is posted). All large items will be sent in separate parcels. All postage savings will be refunded via Paypal asap after ordering to the method of payment. If you are purchasing more than one item and want a combined shipping quote before purchase, or an invoice sent with the exact postage on, use the Contact Form to specify the items you want shipping together.
UK buyers - your purchase should arrive 3 working days after posting, with Royal Mail (possibly a bit longer at busy post times of year). If you want your purchase quicker, contact me for a quote for a speedier postal option.
Overseas Buyers - JoSara is happy to ship internationally although the combined postage for bird baths is not available for international deliveries. Please use the Contact Form and specify which items you are interested in and you will receive a quote for shipping. You can also request an invoice via Paypal with the exact postage included. The cheapest delivery method by air will be used. If you would like surface mail to lower the shipping cost further, or if you would prefer a quicker airmail option, please include that information when you request the shipping quote. Alternatively you can use my Etsy shop which should have your item available with the shipping cost for your country shown. If the item isn't there contact me and I can add it to my shop for you.
If you make a purchase you will be contacted within 24 hours to confirm when the item will be shipped. This will usually be within 24-72 hours. If the purchase is made over a weekend you may be contacted on the Monday of the following week, if not at the weekend. Proof of postage is always obtained for any item sent.
Returns
Hopefully you will be delighted with your purchase. If, for any reason, you are unhappy you can return it within 14 days for a full refund. Faulty items can be returned for up to 6 months after the purchase date. If it is the wrong item, your return postage will be included in the refund. Contact me using the Contact Form if you are returning an item, so I know it's on it's way, and if you can, include a copy of the Returns Form in with the item. You can also contact me if the item is damaged, just send me a photograph of the damage to my email jo@josara.co.uk and let me know if you would like a replacement, or full refund. All refunds will be made via PayPal (to the method of payment used, if you used Paypal without an account). Please obtain a proof of postage if returning an item in case of loss.
International returns - Any import duty or tax due in this country will be paid by me on return of the item.
I cannot refund any original delivery fees, unless the item is damaged, or is the wrong item.
Damage
In the event of your item being damaged in the postal system you can either request a replacement (if it is a repeatable design, if not then a full refund will be given), or you can request a full refund. Just send me a photograph of the damage to jo@josara.co.uk and include in the email if you'd like replacement or refund.
Contact
If you are still unsure of anything, please ask using the Contact Form.
Other JoSara Web Shops
Some of the items on either JoSara Folksy shop, or JoSaraUK Etsy shop, are also on this website. Some items are one of a kind, so if the sale goes through on one of the web shops, the item will be removed from sale here, and vice versa. In the unlikely event that an item sells on both sites before it's been removed, the buyer will be determined through the PayPal payment completion list order. The unsuccessful purchaser will be informed of the item's unavailabillity as soon as possible.
Website Cookie Information
About cookies
Cookies are packets of information sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
Cookies on this website
JoSara.co.uk uses the following cookies on this website, for the following purposes:
Google cookies
JoSara.co.uk uses Google Analytics to analyse the visitors use of this website. Google Analytics generates statistical information about website use by using cookies, which are stored on the user's computers. The information generated relating to this website is then used to create reports about the visitors use of the website. Google will also store and use this information. Google's privacy policy is available here -http://www.google.com/privacypolicy.html.
Refusing cookies
Most browsers will allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the slider selector.
In Firefox, you can adjust the cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies could have a negative impact on the usability of some websites.
All photographs used on this website are copyright of JoSara.
Josara is based in East Yorkshire.
